Newsflash

We are pleased to announce our US Operations Launch on 13th May 2009,

Along with India and UK, Now we will operate from San Jose, California, US.

The main focus of US Operations will be on Marketing & Sales Services of Sohum Solutions. 

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Home FAQ
FAQs

 

A-How to use support system?

Follow the following steps:

1. If you are not a registered user then register.

2. Then login to your account.

3. Click on the "Support helpdesk" - Available in User Menu on left side of the web page.

4.Click on "Submit new problem"

5.Select the appropriate department and category according to your requirements

6.Complete all other details.

7. Attach file if you want to provide more details - like screenshots images / word documents etc

8. Click on Save Button to Save and Submit a problem.

 

B-How do I find out status of my submitted problem?

First you need to login to your account. Then view the submitted issues.

 

C-Is there any live support?

Click on the Live Chat from 24 by 7 Support Module available on top of the page.

 

D-Will I get any notification?

Yes, we are working on it (this functionality will be added soon).

 

E-Is there any cost for any support?

This depends upon the contract signed between Sohum Solutions and Client.

 

For more details email us at :- This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

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